Frequently Asked Questions FAQ
PLEASE READ ALL QUESTIONS BEFORE E-MAILING US!
THANKS SOOOOOOO MUCH!!!
How old do i need to be to not need a parent with me?
Anyone over the age of 12 does not need a parent or guardian.
How long is the event?
The event time is based on a few factors. If you buy an ELITE VIP ticket, you can expect to be at the event about hours. If you purchase a regular VIP ticket, it depends what time you arrive. The closer you are to the front, the faster you get a picture and get to meet Carter and the CREW!!
Can I upgrade my ticket?
The ELITE VIP tickets SELL OUT IN EVERY CITY! There WILL NOT be an opportunity to upgrade. Sorry!
Can I get a refund?
Tickets are NON-REFUNDABLE within 10 days of the Event. Outside of 10 days, we will consider the request on a case-by-case basis.
How do we know where our seats are?
ELITE VIP will generally be in rows 1-7 and your seat will be based on your arrival time to the event.
Regular VIP will generall be in rows 8-20 and the earlier you arrive, the closer seats you will have.
General Admission is generally the back 2 rows.
Will there be merchandise available at the event?
YES! Generally there will be hoodies, tee-shirts, sunglasses, bracelets and more!
What happens at the event?
There is about an hour of entertainment on stage with crowd interaction, which includes fun games, challenges, and contests. Then the meeting and picture time occurs. If you are Regular VIP or General Admission, once you get your picture, you are free to go. ELITE VIP will stay for the after-party, which will last 1.5 hours.
How early can we arrive?
We don't suggest arriving more than 2 hours before the event start time.
How will I get my tickets?
The tickets will be sent via the e-mail which you purchased the tickets on. Tickets should be printed out however, if you don't have a working printer, you can show your ticket on your cell phone and we can scan it.